Care
Returns
If something arrives damaged or isn’t what you expected, we want to sort it out without a negotiation.
The principle
Write to shelby@founderbeauty.co and tell us what happened. Cosmetics have rules about what can be resold, so opened products are handled differently from sealed ones — but a genuine problem is our problem, not yours.
Still to confirm
The return window, the condition requirements and refund timing need commercial and legal sign-off before they are published as terms.
